Delivery and Charges

Viennaconcerts.com offers generally 2 Delivery Methods:

- Office Pick Up (free of Charge)

If you choose this option, you will be able to pick up the ordered items in our office at Neuer Markt 9/12A, 1010 Vienna, from Monday to Friday, from 09:00 hrs to 16:00 hrs. This method might perfectly suite the customers who have already ordered tickets at Viennaconcerts.com and need to pick them up in our Office. This way, you can pick up both tickets and the ordered items in one place.

- Mail Delivery (Charges depending on Delivery Address and product weight)

Packages are generally dispatched within 3 days after receipt of payment and are shipped via Austrain Post Express Delivery and Registered Mail. Shipping fees include handling and packing fees as well as postage costs. the fees will be noticed to you during the order process depending on your Delivery Address and weight of the package. 

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

In case one of the ordered items is out-of-stock, you will be notified during the order process. You can still complete your order, but the delivery time might exceed 1-3 working days and the aproximate delivery time will also be notified to you during the ordering process.